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Frequently Asked Questions

We’ve answered the most common questions below — from our products and payment options to shipping timelines and returns — so you can find everything you need in one place.

Fajas & Post-Surgical Compression Garments

What is a faja, and why is it important after surgery?

A faja is a post-surgical compression garment designed to support the body during recovery. It helps reduce swelling, improves circulation, enhances contouring, and promotes healing after procedures like liposuction, tummy tucks, BBLs, and other cosmetic surgeries.

When should I start wearing a faja after surgery?

Your surgeon will provide specific guidelines, but generally:

– Stage 1 (0–2 weeks post-op):
A high-compression faja is worn immediately after surgery to minimise swelling and fluid retention.

– Stage 2 (2–6 weeks post-op):
A more fitted faja with increased compression is worn as swelling subsides and the body continues to heal.

– Stage 3 (6+ weeks post-op):
Some people continue wearing a faja for 3–6 months to enhance results and maintain compression.

How many hours per day should I wear my faja?

Most surgeons recommend wearing a faja 24/7 for the first few weeks, removing it only for showers. As healing progresses, wear time may be adjusted based on your needs and comfort.

Can I sleep in my faja?

Yes, wearing your faja while sleeping is recommended during the early recovery stages to maintain compression and support healing.

How do I choose the right size faja?

We provide a size guide on each product page to help you find the perfect fit. Since post-surgical swelling can affect sizing, we recommend checking measurements carefully and considering adjustable fajas for flexibility during recovery.

How do I care for my faja?

Hand washing in cold water with mild soap is recommended to maintain elasticity and compression. Avoid using a dryer, as heat can damage the fabric.

Order Processing & Shipping

How long does it take to process my order?

Orders are processed within 24-48 hours (excluding weekends and holidays). Processing time may vary depending on stock availability and order volume.

What shipping methods are available?

We offer multiple shipping options, including standard and express delivery. The available options and costs will be displayed at checkout.

How long does shipping take?

Delivery times vary depending on your location and the shipping method selected. Estimated shipping times will be provided at checkout.

Do you ship internationally?

Yes, we ship worldwide. International shipping times vary based on destination and customs processing. Any customs duties or taxes are the responsibility of the recipient.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package.

Sizing & Ordering​

How do I choose the right size?

We provide a size guide on each product page to help you find the best fit. Please refer to the guide before placing your order to ensure accurate sizing.

What payment methods do you accept?

We accept major credit/debit cards and Klarna at checkout, allowing you to split payments into instalments for added flexibility.

Can I change or cancel my order after placing it?

Orders are processed quickly to ensure fast shipping. If you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be modified or cancelled.

Other Questions

What if my package is delayed?

Shipping times are estimates and may be affected by factors such as customs clearance, carrier delays, or unforeseen circumstances. If your package is delayed, please check your tracking information or contact our support team for assistance.

How do I contact customer service?

If you have any questions, our customer service team is available at contact@lqtouch.co.uk. We aim to respond to all inquiries as quickly as possible.